At SpeakMaster, we are committed to providing high-quality professional communication coaching services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
We strive for complete client satisfaction with our coaching services. However, due to the personalized and time-sensitive nature of our services, refunds are subject to specific conditions and timeframes as outlined in this policy.
All refund requests must be submitted in writing via email to [email protected] or through our contact form on the website.
For individual coaching sessions, the following cancellation and refund terms apply:
| Cancellation Timing | Refund Amount |
|---|---|
| More than 48 hours before session | 100% refund or full session credit |
| 24-48 hours before session | 50% refund or 50% session credit |
| Less than 24 hours before session | No refund |
| No-show (failure to attend) | No refund |
Instead of a monetary refund, you may choose to receive a session credit that can be applied to future bookings within six (6) months of the original session date. Session credits are non-transferable and cannot be redeemed for cash.
If you purchase a package of multiple sessions and wish to cancel before attending any sessions:
If you have attended one or more sessions from your package and wish to cancel the remaining sessions:
Most session packages must be used within twelve (12) months of purchase. Unused sessions after the expiration date are forfeited with no refund. Extensions may be granted in exceptional circumstances at our discretion.
Services purchased at promotional or discounted rates are subject to modified refund terms:
We stand behind the quality of our coaching services. If you are unsatisfied with your first coaching session, you may request a full refund within 48 hours of the session completion, provided that:
This satisfaction guarantee applies only to the first session and cannot be used repeatedly or for subsequent sessions.
If we must cancel a session due to coach unavailability, emergency, illness, or other unforeseen circumstances, you will receive:
We will make every reasonable effort to provide at least 24 hours' notice of cancellations, though emergency situations may require shorter notice.
If technical problems on your end (internet connection, device malfunction, software issues) prevent you from attending an online session:
We recommend testing your equipment and connection before scheduled sessions to prevent technical difficulties.
If technical problems on our end prevent the session from proceeding:
The following items and services are non-refundable under all circumstances:
To request a refund, you must:
Upon receiving your refund request:
Approved refunds will be issued using the original payment method whenever possible. If the original payment method is no longer available:
Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution's processing times, which may take 5-10 business days after we issue the refund.
IMPORTANT: Please contact us directly before initiating a chargeback with your bank or credit card company.
If you dispute a charge with your financial institution before contacting us:
We are committed to resolving payment concerns directly and fairly. Please give us the opportunity to address your concerns before initiating a chargeback.
As an alternative to cancellation and refund, we offer session rescheduling:
Rescheduling is subject to coach availability. While we make every effort to accommodate rescheduling requests, we cannot guarantee availability at your preferred time. Rescheduled sessions must be completed within 90 days of the original booking date.
We understand that unexpected situations may arise. We may grant exceptions to this refund policy in cases of:
Requests for exceptional circumstances must be submitted in writing with appropriate documentation. Each case will be reviewed individually.
Session packages are personal and non-transferable. You cannot:
Exceptions may be made for corporate or group packages purchased by organizations for their employees. Please contact us for details on corporate package policies.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy version in effect at the time of your purchase will govern your transaction.
Material changes to the refund policy will be communicated via:
In some cases, partial refunds may be offered:
Partial refund amounts will be calculated on a case-by-case basis and prorated based on services received versus services paid for.
We take fraudulent activity seriously. If we determine that a refund request is fraudulent or made in bad faith:
All refunds are processed in the currency of the original transaction. If you paid in a foreign currency:
For refund requests, questions, or concerns about this policy, please contact us:
SpeakMaster - Professional Communication Academy
525 Kelton Strip Stiedemannside
Osaka, TAS 8992, Japan
Phone: +38661058478
Email: [email protected]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (Japan Time)
Registration Number: 44565607
We aim to respond to all refund inquiries within 2 business days.
This Refund Policy is governed by the laws of Japan. Any disputes arising from refund matters shall be subject to the exclusive jurisdiction of the courts in Osaka, Japan.
By purchasing our services, you acknowledge that:
Thank you for choosing SpeakMaster. We are committed to providing exceptional coaching services and handling any concerns professionally and fairly.